Deactivating SmartCloud Connect

If you want to stop using SmartCloud Connect and have your account deactivated, you need to:

  1. Remove the SmartCloud Connect Add-In from your email application.
  2. Stop the synchronization in SmartCloud Connect.

Your account will be automatically deactivated approximately one month after you perform the steps below. If you want to have your account deactivated immediately, please send your request to smartcloud@invisiblesolutions.com.

Removing the SmartCloud Connect Add-In

To remove the SmartCloud Connect Add-In from Microsoft Outlook for Windows, do the following:

  1. Click File and then click Manage Add-ins.
  2. In the list, select SmartCloud Connect for Salesforce and click the Minus (Uninstall) button.

To remove the SmartCloud Connect Add-In from Microsoft Outlook for Mac, do the following:

  1. Click Manage Apps in the top-right corner of the message.
  2. In the list, select SmartCloud Connect for Salesforce and click the Minus (Uninstall) button.

To remove the SmartCloud Connect Add-In from Office 365, do the following:

  1. In Mail, in the Settings menu, click Manage add-ins.
  2. Select the “My add-ins” category, find SmartCloud Connect for Salesforce and turn off the switch.

Stopping the Synchronization

To stop the synchronization in SmartCloud Connect, do the following:

Still need help? Contact Us Contact Us